Return and Refund Policy

REFUND POLICY

We Stand Behind Every Single Piece We Make.

Every puzzle that leaves our studio has been designed, and inspected with care. We take that seriously. If something is not right we will make it right — no runaround, no hassle.

If Your Order Arrives Damaged or Defective

Contact us within 7 days of receiving your order. Send us a photo of the issue and we will send you a replacement immediately at no cost to you. No need to return the original.

If You Are Not Happy With Your Order

We offer a 30 day return window from the date your order is delivered. To be eligible for a return the item must be unused, and in its original condition. Once we receive and inspect the return we will process your refund within 3 to 5 business days back to your original payment method.

How To Start A Return

Email us at customerservicezariaspuzzles@outlook.com with your order number and the reason for your return. We will respond within 24 hours with everything you need to know.

What Is Not Covered

Damage caused by improper washing, pet damage, or general misuse is not covered under this policy. Please follow the care instructions included with your puzzle to keep it lasting for generations.

Our Promise

We are a small handmade brand. Every order matters to us personally. If something is wrong we want to know about it and we want to fix it. That is not a policy. That is just how we operate.

Questions? Contact us at customerservicezariaspuzzles@outlook.com

WARRANTY

Lifetime Craftsmanship Guarantee

Every blanket leaves our studio by hand. If anything fails due to a defect we make it right. No time limit. No questions asked. That is what standing behind your work actually means.